Terms of service

Effective Date: 29 October 2025

Welcome to Vellaiz. By accessing or using our website (www.vellaiz.com) and purchasing our products, you agree to be bound by the following Terms of Service (“Terms”). Please read them carefully before using our website.

If you do not agree to these Terms, please do not use our website.

 

1. General Information

This website is operated by Vellaiz (“we”, “our”, “us”). Throughout the site, the terms “we”, “us”, and “our” refer to Vellaiz.

We reserve the right to update, change, or replace any part of these Terms at any time. Updates will be posted on this page, and it is your responsibility to review them periodically.

 

2. Use of Our Website

By using our site, you confirm that you are at least 18 years old or have the consent of a parent or guardian.

You agree not to use our website for any unlawful purpose or in violation of any applicable laws.

 

3. Product Information

We make every effort to ensure our product descriptions, pricing, and images are accurate. However, minor variations may occur due to screen differences, ingredient sourcing, or packaging updates.

All products should be used according to the directions provided on the label. We are not liable for misuse or allergic reactions caused by individual sensitivities.

 

4. Orders and Payments

When you place an order, you agree that:

  • All information you provide is accurate and complete.

  • You are authorized to use the payment method provided.

  • Prices are shown in Australian Dollars (AUD) and include GST unless otherwise stated.

 

We reserve the right to:

  • Refuse or cancel any order at our discretion.

  • Limit or cancel quantities purchased per person, per household, or per order.

 

5. Shipping and Delivery

We currently ship within Australia only.

  • Free shipping applies to orders over $45 AUD.

  • A flat rate of $10 AUD applies to orders above $15 AUD.

  • A flat rate of $12 AUD applies to orders below $15 AUD.

Delivery times may vary based on your location. Once dispatched, we are not responsible for any delays caused by postal or courier services.

 

6. Returns and Refunds

We want you to be happy with your purchase. Please refer to our Refund Policy for details on returns, replacements, or refunds.

We comply with the Australian Consumer Law, which guarantees that our products are of acceptable quality and match their descriptions.

 

7. Intellectual Property

All content on this website — including text, images, graphics, logos, and product descriptions — is the property of Vellaiz and is protected by Australian copyright and trademark laws.

You may not reproduce, distribute, or use any content without prior written permission from us.

 

8. Limitation of Liability

To the maximum extent permitted by law, Vellaiz shall not be liable for any indirect, incidental, or consequential damages resulting from your use of our products or website.

Our liability is limited to the replacement of the product or the refund of its purchase price, as required under the Australian Consumer Law.

 

9. Third-Party Links

Our website may include links to third-party sites for your convenience. We are not responsible for the content, accuracy, or practices of these external websites.

 

10. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

 

11. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

Any disputes arising from or related to these Terms will be subject to the exclusive jurisdiction of the courts of New South Wales.

 

12. Contact Us

If you have any questions or concerns regarding these Terms, please contact us at care@vellaiz.com.