Privacy policy

Last updated: October 29, 2025

Vellaiz (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, make a purchase, or interact with us.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: such as your name, email address, phone number, billing and shipping address, and payment details when you make a purchase or contact us.

  • Non-Personal Information: including browser type, device information, IP address, and website usage statistics collected through cookies and analytics tools.

You are not required to provide personal information to browse our website; however, some features (such as purchasing or contacting us) may require it.

 

2. How We Collect Information

We may collect your personal information when you:

  • Make a purchase or create an account on our website

  • Subscribe to our newsletter or marketing communications

  • Contact us via email, phone, or contact form

  • Engage with us on social media platforms

  • Participate in surveys, promotions, or events

We may also use cookies and similar technologies to improve your browsing experience and analyze website traffic.

 

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders

  • Communicate with you about your purchase or inquiry

  • Send marketing and promotional updates (with your consent)

  • Improve our products, services, and website experience

  • Comply with legal and regulatory requirements

You can opt out of marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

 

4. How We Disclose Your Information

We may share your personal information with:

  • Service providers who assist with payment processing, order delivery, email communication, and website hosting

  • Legal authorities when required by law or to protect our rights

  • Third-party analytics or marketing platforms (in aggregated or anonymized form only)

We do not sell, rent, or trade your personal information to any third parties.

 

5. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure.

However, please note that no online data transmission is completely secure. You provide information at your own risk.

 

6. Access and Correction

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate or incomplete.

To make such a request, please contact us using the details below. We will respond within a reasonable timeframe.

 

7. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience and analyze traffic. You can choose to disable cookies through your browser settings, but this may affect certain website features.

 

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies before providing any personal information.

 

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review it periodically.

 

10. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us at care@vellaiz.com.